A real life example of business continuity in the new normal

Brian Atkinson, AVP Enterprise Sales sits down with Damian Paklos of ICON CC, a Five9 customer discussing the impact of the current pandemic situation on a globally operating business. Hear how as things changed rapidly, the Outsourcer had to keep up with its customers' demands and secure a seamless service. We will discuss

-How did they deliver customer service pre-COVID
-How did the situation impact their business and how did they secure business continuity
-What is coming next?

Hear these business leaders talk about trends in the markets; changes in business strategies and a new normal for customer service post- COVID.